COVID-19

COVID-19 Update

Tri-anim's Response to COVID-19

As your trusted partner in Respiratory, Anesthesia and Critical Care, Tri-anim wants you to know we’re in this together, and we’re here for you. We are committed to ensuring you get the right product at the right time to not only treat patients, but to also protect you and your staff. Thank you for your continued trust in Tri-anim and know that we are committed to helping you through these difficult times. Stay safe!

Product Quality & Innovation

Our focus continues to be on innovative, high-quality, high-value respiratory and critical care products from some of the best brands on the market. It is our responsibility and expectation that all of our products meet strict U.S. regulatory guidelines as well as industry standards. For product-related COVID-19 guidance, we advise customers to consult their facility infection control protocols and/or refer to CDC, AARC and ASA recommendations available online.

Product Price

You have likely heard stories about companies raising prices on critical products that are in short supply. Be assured that Tri-anim would never partake in this practice. In accordance with Tri-anim’s mission to be the best partner for those who save and improve patients’ lives, we are committed to maintaining price integrity across all of our product lines.

Supply Access

The global demand for many respiratory and critical care products has outpaced the market supply and has led to extended lead times. The current market dynamic on select products, has at times, impeded our ability to serve you. While product availability has improved for most of our supplier partners, for those that do have delays, we are working to get product to you as quickly as possible.

Protecting Our Team

Recently, some state and local governments have implemented varying degrees of stay-at-home orders for all but essential businesses. Tri-anim is an essential business and will continue to remain operational. Nearly all of our team is working remote to help ensure proper social distancing and prevent/mitigate any possible transmission of COVID-19.

All of our employees have been provided with personal protection equipment for their safety, and the safety of our customers. We have taken additional measures to sanitize our distribution centers and offices, and continue to implement best practices for disease prevention, as outlined by the CDC, helping to keep our employees safe.

Additional Terms for Orders

Please note when purchasing items from Tri-anim, that all items denoted as *Non-Returnable* are unable to be returned or cancelled from an order. If a change is required, please contact Customer Service within 24 hours of placing the order to make any necessary adjustments.

In addition, supply restrictions may be implemented for certain high demand items, resulting in partial order fulfillment. We will fill the remaining balance of your order as soon as sufficient inventory arrives from our supplier partners. For more information on restricted items, please contact your Account Manager or Customer Service.

Have Questions?

If you have any questions about our products or services, please contact your Account Manager or our Customer Service team at customerservice@tri-anim.com.

 

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